AI Agents with a human touch in the collections process

Agents reaching agreements directly with customers, efficiently and in compliance with regulations.

The challenge

Optimize collections to improve debt recovery and the experience of customers with overdue payments. The challenge combined the complexity of interactions across diverse customer profiles, each with specific negotiation requirements, and a high daily volume of contacts, requiring efficiency, a human touch, and regulatory compliance.

The solution

We implemented an AI Agent that acts as an "intelligent collector": it identifies the best times to contact customers, tailors approaches to each customer's profile, and suggests negotiation strategies. Every contact becomes an informed decision: when to engage, how to engage, and what to offer.